Guest Services Executive - Spa - Jumeirah Zabeel Saray

About Jumeirah 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.  

About the Job

An exciting opportunity has arisen for an experienced Guest Service Executive to join the Talise Ottoman Spa team at Jumeirah Zabeel Saray. Your key responsibilities will include:

• Welcome guests, greet guests and members, explain and up sell the facilities and services available.
• Answer incoming phone calls within 3 rings and emails professionally, ensuring prompt responses and adherence to communication standards
• Deliver friendly, personalized service to guests, anticipating their needs and offering assistance as required. 
• Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
• Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
• Maintain thorough knowledge of all facilities, products, services, and programs in your respective domain, such as the Spa and the Hotel.
• Record in appropriate logbook any guest requests, complaints or engineering requests.
• Process payments securely and accurately through cash, credit, or debit cards. 
• Protect guest privacy by ensuring that no personal information is shared with anyone. 
• Address and resolve guest complaints promptly, ensuring their concerns are heard and followed up on. 
• Follow departmental policies, procedures, and safety standards to ensure high-quality service and a safe environment.

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

• Minimum two years’ experience in hospitality or guest service-related work.
• Minimum of two years of experience in retail/cash handling
• Experience in a spa environment preferred 
• Experience working with B4T, and Opera preferred but not required.
• Retail, customer service, and POS system experience.
• Highschool diploma or general education in Business Administration preferred.
• Bachelor’s degree in any related field.
• Microsoft Office (Desired)
• Proficient in English (Read/Write/ Speak – Essential)
• Proficient in additional language (Preferred: Read/Write/Speak - Russian, German, French or Arabic)

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.