HR Operations Specialist - AI & Digitalization

ABB is hiring an HR Operations Specialist - AI & Digitalization in Bergamo, Italy. It pays €33k a year and Level rates it ; you can apply on ABB.

Level's read on this job

Level rates this HR role Uses AI ●●○○: an ordinary role that requires AI tools.
Some of the work can be done remotely, according to the posting.
The posting mentions Workday, SAP and MS Office among its tools and skills.
ABB has 2,100+ other open roles on Level.
Posted within the past week.

AI in this role

HR Operations Specialist focused on employee life cycle processing while leveraging AI and digital tools to automate tasks and improve efficiency.

workdaysapms-office

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

HR Operations Team Lead

Your Role and Responsibilities

You will have the opportunity to perform day-to-day processing of HR requests related to multiple service lines, with a major focus on Employee Life Cycle. You will provide appropriate support for internal customers and deliver accurate and timely processing of information for all stakeholders. We are looking for someone with at least 2 years of experience in HR Operations, who brings not only solid process knowledge but also a genuine curiosity for new ways of working, including the use of AI and digital tools to simplify and improve HR processes.

Work Model: #LI-Hybrid

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

Executing and delivering assigned HR Services in compliance with all standard operating procedures, policies and Service Level Agreements (SLAs).
Supporting employee queries and the HR community through ticketing tools, ensuring timely and quality responses.
Identifying and recommending process improvements and simplifications, leveraging customer feedback, operational experience and AI-based tools.
Using AI tools and digital solutions to automate repetitive tasks, improve data accuracy and enhance overall process efficiency.
Performing data entry into HR systems, maintaining high levels of data quality and accuracy.
Providing on-demand reports and data-driven insights related to HR processes.
Actively contributing to a culture of continuous improvement and change, challenging existing ways of working when better alternatives exist.
Supporting the team on ad hoc activities and cross-functional HR projects.

Qualifications for the Role

Bachelor's degree in Human Resources, Business Administration or a related field.
You have at least 2 years of experience in HR Operations or a similar role.
Proficiency in Microsoft Office; Workday and SAP knowledge is a plus.
Excellent communication skills, customer service orientation and strong attention to detail.
Proactive mindset with a "can do" attitude and the ability to manage multiple priorities.
Genuine curiosity towards AI, digital tools and emerging technologies applied to HR processes.
Demonstrated interest or experience in process improvement, simplification and change management.
Openness to change: comfortable working in an evolving environment and eager to test new approaches.
You are at ease communicating in Italian and English, both written and spoken

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: €33.000,00

Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families

Welfare plan with a wide range of personalized services

Canteen or meal vouchers provided

More about us

Our mission in Human Resources (HR) is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career opportunities. In all that we do, we seek to create competitive advantage by dedicating resources to attracting, developing and retaining talented individuals who are customer-focused, collaborative and innovative.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

#ABBCareers #RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

HR Operations Specialist - AI & Digitalization at ABB rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

HR Operations Specialist - AI & Digitalization is an open job at ABB.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is €33k a year.
The role is based in Dalmine, Bergamo, Italy and is marked remote.
The job was posted on October 26, 2026.
Seniority: mid.
Applications are handled by ABB. Apply on ABB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

WorkdaySAPMS Office

Also common in HR jobs at this level

Generative AI AI agents SQL LLM Machine learning Python

Pay

Typical HR job: $120k

Use the typical HR figure as a reference when pay comes up. See HR jobs

Questions you could be asked

What's a project where you used Workday hands-on?
Walk me through how you've used SAP in your day-to-day work.
What are the limits of MS Office that you've run into, and how did you work around them?
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
Tell me about a time an AI tool got something wrong. How did you catch it?

Adapt your resume

List these exact terms on your resume: Workday, SAP, and MS Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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