Manager - Personal Banking NFR

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As Manager - Personal Banking NFR , you’ll play a key role in delivering and strengthening the effectiveness of first line non‑financial risk management within ANZ New Zealand’s Personal business. You’ll support the business to identify, manage and monitor non‑financial risks across day‑to‑day operations.

You’ll provide practical non-financial risk insight and advice across projects, change initiatives and business-as-usual activities, bringing a clear risk lens to delivery activity. Acting as a trusted first line risk partner, you’ll help the business identify, assess and manage risk through change, support quality outcomes, build capability, and reinforce strong risk culture.

Role Location: Auckland or Wellington

Role Type: Permanent, Full-time

Ka aha tō rā e kite ai? - What will your day look like

As Manager, NFR Spoke – Personal, you will be:

• Supporting end‑to‑end non‑financial risk management, including risk identification, control effectiveness, governance and reporting

• Providing risk advisory support across projects, change initiatives and business-as-usual activities, bringing a risk lens to delivery activity while working closely with business and change stakeholders
• Supporting effective risk--in--change activities and customer outcomes, including risk assessments, control considerations, implementation oversight, lessons learned and practical risk-based advice

• Supporting top‑down and bottom‑up risk identification across the Personal business
• Preparing risk analysis, insights and thematic reporting to support governance forums and management decision‑making
• Reviewing control design and effectiveness, identifying gaps and supporting risk-based improvements, remediation planning and delivery
• Supporting regulatory and policy change impact assessments and oversight of implementation activities

• Working closely with specialist risk teams to provide Personal Banking insights that support risk assessments across processes, systems, data and customer journeys
• Building risk capability across the business by sharing practical advice, guidance and risk insights

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you’ll bring:

• Strong knowledge of core non-financial risk concepts, including risk assessment, control design and operating effectiveness, change risk management, event and issue management.
• Experience in a risk advisory, first line risk, assurance or controls role, with involvement in projects, change initiatives or delivery activity from a risk perspective
• An understanding of regulatory obligations, licensing requirements and regulatory change management
• Well‑developed analytical skills, with the ability to identify risk themes, trends and emerging issues
• The ability to synthesise complex risk information into clear, decision‑ready insights
• Strong stakeholder engagement and influencing skills, operating as a trusted first line risk partner
• Clear and confident written and verbal communication skills, including preparing materials for governance and decision-making
• Strong planning and coordination skills, with the ability to manage competing priorities in a changing environment
• A proactive approach to continuous improvement, with experience building risk capability and supporting a strong risk culture

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 124382.

Te Rā Ōtinga - Job Posting End Date

11/11/2026, 11.59pm, (NZST)