MastercardManager, Technology Account Management
Mastercard is hiring a Manager, Technology Account Management in Singapore, Singapore. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include technical account management, payments and customer support.
- Level lists 1,000+ other open roles at Mastercard.
AI in this role
Manage technical and operational relationships for acquiring and processing customers in the Asia Pacific region.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Technology Account ManagementTechnology Account Management (TAM) is the technical partner to Mastercard’s customer-facing commercial teams, supporting customers across their technology and operational relationship with Mastercard. As part of the Asia Pacific TAM team, this position will focus on the acquiring and processing vertical. It offers broad exposure across the payments ecosystem, combining strong technical payments knowledge with customer relationship management and cross-functional collaboration. This is a great opportunity for someone with solid technical foundations, strong learning agility and the ability to build credibility with both technical and business stakeholders.Role
• Partner with Account Management, Product, Engineering, Technology and other cross-functional teams to support customer technology and operational requirements.
• Manage the technical and operational relationship with assigned acquiring and processing customers.
• Provide technical consultancy to customers throughout onboarding, implementation, integration, launch and ongoing operations.
• Guide customers through technical requirements, implementation approaches and relevant changes to Mastercard products, technology and standards.
• Coordinate internal technical expertise to support customer implementations and resolve complex technical or operational issues.
• Oversee customer technology projects to ensure technical requirements, dependencies and implementation activities remain aligned.
• Drive progress on customer actions, open technical issues, projects and applicable technology enhancements.
• Build and maintain trusted relationships with customer technology, operations, systems and other relevant stakeholders.
• Support technical escalations by connecting customers with the appropriate internal specialists and maintaining ownership through resolution.
• Collaborate with commercial Account Managers as the technical extension of the broader customer relationship.
All About You
• Demonstrated experience in technical roles within issuing, acquiring, payment processing, payment gateways or a closely related payments environment.
• Knowledge of core card-payment concepts and technology, with experience across areas such as authorisation, clearing, settlement, e-commerce, EMV, contactless or related payment capabilities.
• Experience in technical implementation, integration, testing, solutioning, production support or similar technology-focused work.
• Ability to quickly understand technical concepts and translate business requirements into practical technical actions.
• Ability to investigate complex technical and operational issues and coordinate the appropriate teams towards resolution.
• Experience in managing projects or implementations involving multiple technical and business stakeholders.
• Ability to build credible working relationships with customers and colleagues across different functions and levels.
• Strong communication and analytical skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong learning agility and intellectual curiosity, with the ability to work across new products and technologies in a changing environment.
• Completed degree in a relevant field such as computer science, information technology, engineering or a related technical discipline is an advantage.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Manager, Technology Account Management at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical account management was part of your work. What did you do?
- Tell me about a project where payments was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where project management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Technical Account Management, Payments, Customer Support, and Project Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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