Process Architect

Checkout.com is hiring a Process Architect in London, United Kingdom. Level rates it ; you can apply on Checkout.com.

Level's read on this job

On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions process architecture, merchant operations and workflow automation among its tools and skills.
Level classes it as a senior role.
Checkout.com has 173 other open roles on Level.
Posted within the past two weeks.

AI in this role

Build AI-powered tools, agents, and workflows to transform operational processes in merchant support and onboarding.

process-architecturemerchant-operationsworkflow-automationai-agentsprocess-mapping

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

About You:

Have a minimum of 3+ years of previous experience in operations, specifically in a merchant or business support function within the payments industry. Experience or expertise in merchant onboarding and post-onboarding account life-cycle issues, preferably with exposure to both acquiring and issuing products
2+ years of process excellence experience, managing operational processes and projects across multiple global teams and geographical locations.
Experience in developing and designing/mapping processes end-to-end; passionate about future state design and scale.
Demonstrated, hands-on experience building AI-powered tools, agents, automations, or workflows that transform operational processes.
Problem Solving, Lean & Systems thinking with the ability to identify repeating workflow patterns and scale solutions across teams.
Experience working in a fast-paced and ambiguous environment where you have successfully managed, coordinated, executed and maintained multiple projects or processes in a deadline-driven environment.
Bachelor's degree or equivalent experience required.

What you will be doing:

Supporting Merchant Operations by collaborating with key stakeholders to define and implement the required processes that will support the Merchant Care and Merchant Configuration teams.
Taking existing processes, unwinding, rebuilding and reimagining them so that they result in a frictionless world-class merchant experience.
Identifying business challenges via data analysis and collaboration with stakeholders.
Providing clear and concise presentation of findings and design plans to stakeholders globally.
Driving AI-driven process transformation and building custom workflow automations to streamline operations.
Coaching and partnering with frontline operations analysts to accelerate their AI tool adoption and foster self-sufficiency.

If you don't meet all the requirements but think you might be right for the role, please apply anyway. We are always keen to speak to people who connect with our mission and values.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

How we rate this

Process Architect at Checkout.com rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Process Architect is an open job at Checkout.com.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in London.
The job was posted on October 28, 2026.
Seniority: senior.
Applications are handled by Checkout.com. Apply on Checkout.com

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Process ArchitectureMerchant OperationsWorkflow AutomationAI agentsProcess Mapping

Questions you could be asked

Tell me about a project where process architecture was part of your work. What did you do?
Tell me about a project where merchant operations was part of your work. What did you do?
Tell me about a project where workflow automation was part of your work. What did you do?
How do you decide when an AI agent can act on its own versus asking for approval first?
Tell me about a project where process mapping was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Process Architecture, Merchant Operations, Workflow Automation, AI agents, and Process Mapping. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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