Reconciliation Specialist, Benefits Experience and Technology Service Excellence

Amazon is hiring a Reconciliation Specialist, Benefits Experience and Technology Service Excellence in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include benefits administration, reconciliation and audit.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage global benefits administration, stock plan reconciliation, and vendor operations while driving process improvements.

benefits-administrationreconciliationauditvendor-managementprocess-improvement

Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Reconciliation Specialist, Global Benefits Service Excellence to join our team.
This candidate will be responsible for smooth delivery of global Benefits Administration Operations, with specific focus on our equity-stock compensation/health/retirement programs, and ensure Benefits operations objectives are met. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for!
Position Responsibilities
Project Management and Communications:
· Review and Audit reports related to Employee Stock Plan/Health/Pension benefits and ensure there are no discrepancies.
· Manage program stakeholders to ensure administration of the benefit program is operationalized
· Vendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided.
· Making sure all assigned processes are completed in time as per SLA.
· Participates in cross-functional process improvement initiatives.

Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
Creates standard operating procedures (SOPs), process maps, SIPOC
Investigates discrepancies, finds and implements solutions.

Successful candidates will demonstrate:

· Strong attention to detail and a high level of processing with utmost accuracy.
· Support team in various program management including transitions/s (including associated vendors) for the employee services;
· Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company.
· Make sure SOPs and all other documents are updated regularly as needed.

Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings.
Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities.

Key job responsibilities
**Reconciliation & Audit Execution**

- Perform end-to-end reconciliations for assigned countries and benefit programs (payroll, provider, invoice, contributions) accurately and within SLA

- Compare data across systems (benefits platform, HR systems, vendor files) to identify discrepancies and pre-defects

- Conduct audits to validate data accuracy and completeness before finalization

- Correct identified defects and ensure records are updated accurately in downstream systems

**Data Accuracy & Metrics**

- Maintain accurate volume and pre-defect accuracy metrics for assigned processes

- Update weekly/monthly metrics on time and ensure correctness before submission

- Flag anomalies or recurring discrepancies to the Senior Specialist / Manager

**Issue Resolution & Escalation**

- Investigate reconciliation discrepancies and perform root cause analysis

- Resolve issues within defined guidelines; escalate complex or high-impact issues promptly

- Track and close assigned action items (including Asana tasks) within agreed timelines

**Stakeholder Communication**

- Communicate clearly with internal partner teams and vendors on reconciliation status and findings

- Respond to queries accurately and within SLA

- Provide timely updates on assigned deliverables in team huddles and trackers

**Process Adherence & Documentation**

- Follow established SOPs and quality checkpoints consistently

- Maintain and update process documentation for assigned reconciliations

- Contribute suggestions for process improvements within own scope

Basic qualifications

- 4+ years of human resources experience
- Experience in Excel with advanced proficiency (pivots, lookups, etc.)
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
- Experience effectively communicating complex concepts through written and verbal communication
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- 4+ years of experience in reconciliation, audit, payroll, benefits operations, or a related data-driven operations function
- Demonstrated ability to work with data sets, identify discrepancies, and perform basic root cause analysis

Preferred qualifications

- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Exposure to benefits administration platforms (e.g., Darwin/MyBenefits), HR systems (e.g., PeopleSoft/), Payroll(eg:ADP) or vendor invoicing processes
- Experience supporting reconciliations across one or more countries/regions
- Experience in process improvement and automation/AI-enabled productivity tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Reconciliation Specialist, Benefits Experience and Technology Service Excellence at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Reconciliation Specialist, Benefits Experience and Technology Service Excellence is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 22, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Benefits AdministrationReconciliationAuditVendor ManagementProcess Improvement

Questions you could be asked

Tell me about a project where benefits administration was part of your work. What did you do?
Tell me about a project where reconciliation was part of your work. What did you do?
Tell me about a project where audit was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Benefits Administration, Reconciliation, Audit, Vendor Management, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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