AmazonSr Contract Onboarding Specialist, AWS Billing Contract Onboarding
Amazon is hiring a Sr Contract Onboarding Specialist, AWS Billing Contract Onboarding in Seattle, United States. It pays $134k-$181k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
- Tools and skills the posting cites include Excel, operations and process improvement.
- Level classifies it as a senior role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Own and execute complex contract onboarding workflows while leveraging AI and automation to streamline operations at scale.
Key job responsibilities
Own and execute complex contract onboarding workflows end-to-end, ensuring accuracy, timeliness, and a seamless customer experience
Serve as the subject matter expert on onboarding processes, tools, and policies — the person peers and partners turn to for guidance
Apply AI and automation knowledge to identify opportunities for streamlining operations, reducing manual effort, and improving accuracy across onboarding workflows
Influence the team's roadmap by identifying gaps, proposing solutions, and driving consensus on approaches that meet business needs
Dive deep into customer onboarding metrics, prioritize root cause resolution, and champion enhancements and automation that raise the bar
Collaborate cross-functionally with Sales, Legal, Finance, and Engineering teams to resolve bottlenecks and improve the onboarding experience
Bring proven experience working within operations organizations to drive structure, rigor, and scalable processes
Mentor and coach teammates, share knowledge, and help elevate the team's collective capability
Identify and mitigate risks proactively, ensuring SLAs are met and results are delivered consistently
Drive process improvements and operational excellence by optimizing workflows and establishing best practices
Communicate findings, recommendations, and decisions clearly to leadership and cross-functional partners
Champion an inclusive team culture built on empathy, active listening, and collaboration
A day in the life
Your day starts with reviewing your onboarding queue — prioritizing cases, resolving data discrepancies, and ensuring customers are set up accurately and on time. You'll partner with Sales, Legal, Finance, and Engineering to unblock complex contracts and drive process improvements. You'll analyze onboarding metrics, spot trends, and identify where AI or automation can eliminate manual work and reduce errors. Teammates come to you with questions — you're a mentor and sounding board who raises the bar for the whole team. Every day, you're thinking about how to make tomorrow's process better than today's.
About the team
The AWS Billing Contract Onboarding team ensures every customer's billing contract is set up accurately and on time — it's the critical first step in a customer's AWS journey. We're a collaborative, customer-obsessed group that partners closely with Sales, Legal, Finance, and Engineering to deliver seamless experiences at scale. We believe in operational excellence, continuous improvement, and using AI and automation to work smarter. You'll join a team that values deep expertise, open communication, and supporting each other's growth. We take our work seriously, but we also have fun doing it.
Basic qualifications
- Bachelor's degree or equivalent
- 5+ years of sales operations or equivalent experience
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience applying AI, machine learning, or automation tools to improve operational workflows
Preferred qualifications
- Experience working within a high-growth, technology company
- Experience with cloud, server or infrastructure technologies and business models
- Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
- Experience building or championing automation solutions that reduced manual effort at scale
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually
How we rate this
Sr Contract Onboarding Specialist, AWS Billing Contract Onboarding at Amazon rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where operations was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
- Tell me about a project where contract management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Operations, Process Improvement, Automation, Cross Functional Leadership, and Contract Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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