Sr. Program Manager, Seller Fulfilment Services

Amazon is hiring a Sr. Program Manager, Seller Fulfilment Services in Seattle, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
Tools and skills the posting cites include Excel, SQL and program management.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Drives seller fulfillment programs and operational solutions while utilizing general AI tools and advanced data analytics.

excelsql

program-managementlogisticssupply-chaindata-analysis

Come and join the WW Seller Fulfilment Services (SFS) Team! At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders.
Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the WW SFS Team.

Key job responsibilities
Identify, design, develop, implement and execute new and existing programs, processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.
Drive development efforts and manage priorities for program completion, including operational solutions.
Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.
Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity, accuracy and effectiveness when helping deliver performance to customers.
Evaluate effectiveness of current and/or future fulfillment channel performance.
Collaborate with other teams/departments to integrate with business systems and processes.
Resolve problems concerning transportation, logistics systems, supply chain and fulfillment programs and operations.
Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.
Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.

Basic qualifications

- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Knowledge of general AI tools
- Experience in complex problem solving, and working in a tight schedule environment
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

How we rate this

Sr. Program Manager, Seller Fulfilment Services at Amazon rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Program Manager, Seller Fulfilment Services is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $116k-$160k a year.
The role is based in US, WA, Seattle.
The job was posted on October 16, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementLogisticsSupply ChainData AnalysisExcelSQL

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Logistics, Supply Chain, Data Analysis, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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