Supplier Manager - Home Claims

Job Title: Supplier Manager – Home Claims

Location: Leicester, London or Bexhill (all hybrid)

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

As our Supplier Manager across Home Claims, you’ll be responsible for developing and managing strong partnerships with key suppliers, ensuring great customer and business outcomes across the department. You’ll lead and deliver strategic supply management initiatives, including internal operational workstreams.

There will be a strong focus on the commercial elements of supplier services. By building a deep understanding of supply chain spend, you’ll be using this insight to identify and deliver material cost reduction opportunities in partnership with suppliers and internal stakeholders, whilst protecting customer, operational and regulatory outcomes.

Job details – you’ll need to have demonstrable experience in:

• Using data, MI and other technology/tools available to build a clear but comprehensive view of supply chain costs and commercial performance, providing a clear understanding of cost dynamics and opportunities, and then owning the identification and delivery of material cost reduction opportunities across the supply chain
• Working with Supplier Relationship Managers and suppliers to implement changes and improvements across Supply Chain whilst maintaining strong supplier partnerships, services and customer outcomes and working with wider stakeholders to agree any contractual enhancements
• Leading key supply management initiatives for the team through to successful delivery – building and overseeing a clear savings pipeline for delivery across the team and tracking benefits realisation
• Working with suppliers to deliver performance improvement opportunities quickly and effectively, managing improvement plans and building and maintaining strong relationships with key partners for optimal supplier performance, innovation and mutual growth opportunities
• Collaborating with internal stakeholders and SME’s to review supplier risk, resiliency, control and assurance requirements, working with the suppliers to deliver actions and evidence
• Identifying and delivering opportunities within the market to build further strategic partnerships and arrangements, aligned with our Home Claims key customer, operational and commercial objectives

Essential skills/experience:

• Comprehensive experience working with data and MI in a commercial analysis capacity within an insurance claims background
• Extensive experience managing suppliers/supply chain across a Home Claims function
• Demonstrable experience delivering key workstreams and material commercial improvement initiatives
• Strong stakeholder management experience with the ability to influence and drive change

The interview process

• Recruiter screening call

• 1st stage interview with hiring leader

• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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