Guest Relations Executive - Imperium Service - Jumeirah Zabeel Saray

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. 

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for an experienced Guest Relations Executive to join the Food and Beverage team at Jumeirah Zabeel Saray. Your key responsibilities will include:

• Ensure the hostess desk is always manned, greeting guests promptly and escorting them as needed, while being knowledgeable about the menu to answer any queries.
• Schedule dining reservations and arrange special requests following the Restaurant Reservations SOP, using the F&B Enquiry/Booking checklist to ensure accuracy.
• Address any guest complaints quickly and gather feedback to ensure satisfaction and continuously improve service.
• Maintain guest privacy by adhering to confidentiality protocols and ensuring accurate documentation of guest data and history.
• Maintain knowledge of the dining room layout, table numbers, stations, and colleagues working during each shift.
• Support team efforts by assisting with training, cleaning, and inventory tasks, while ensuring adherence to Jumeirah standards for luxurious service delivery.

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

• Microsoft Office (Basic Knowledge)
• Micros, Epicure Restaurant Reservation system
• Highschool diploma or Secondary education
• Proficient in English (Read/Write/ Speak – Essential)
• Proficient in additional language (Preferred: Read/Write/Speak)
• 1-2 years’ experience in guests service-related work in a 5-star hotel in Casual/All Day Dining

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.