Learning & Development Coach, MX, Leader Coaching Team (LCT)

Amazon is hiring a Learning & Development Coach, MX, Leader Coaching Team (LCT) for a remote role open to applicants in Mexico. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions coaching, facilitation and leadership development among its tools and skills.
Amazon has 20,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Facilitate remote and in-person learning experiences and coaching for operations leaders across global programs.

coachingfacilitationleadership-developmenttrainingdei

The Learning & Development Coach role within the Leader Coaching Team (LCT) provides superior facilitation and coaching across Worldwide Operations (WWOPs) leaders. They are responsible for facilitating remote and in-person learning experiences to support leader development for all Global Operations Learning and Development (GOLD) Programs. They partner with stakeholders, Program Managers (PMs), Learning Business Partners (LBPs), and Operations stakeholders to execute holistic solutions considering both an optimal learning experience and business needs. In addition to assisting in the ongoing development and facilitation of skills of peers, the L&D Coach also helps prepare and provide feedback to business presenters. They apply high standards for coaching effectiveness, demonstrating ethical practice and a client-centered coaching mindset.

Consultation, Solution Implementation, & Delivery: With emphasis on Earn Trust, the L&D Coach cultivates partnerships with participants and stakeholders to gather information and data to make necessary changes to evolve and improve the Instructor-Led-Training (ILT) and Remote-Instructor-Led-Training (VILT) experience. They enable the delivery of learning, utilizing technology and providing the learner with specific examples that address real-life scenarios applicable to their daily responsibilities. The L&D Coach identifies what types of information respond well via the ILT/VILT modality. As a result, Invent and Simplify will be a strategic component to success within the role and in future growth within LCT.

They are trained and/or experienced with delivering and providing relatable examples when facilitating DEI or leading inclusive content. For example, during each module/course introduction they lay the foundation to establish DEI policies and expectations. This individual also ensures learners, and business presenters all have safe and inclusive learning environment within each program, through the diversity of course materials and accessibility of the content; i.e., inclusive terminology.

Measuring Learning Impact: The L&D Coach requires Learn & Be Curious and Dive Deep by working backwards through the needs of the learner with a scientific approach using adult learning theory in the delivery, develop, and evaluate phases of program life-cycles. This person works with PMs and Business Intelligence (BI) to improve the quality of learning solutions. In developing facilitation solutions, the L&D Coach plans for the unexpected and proactively manages risks (i.e., technological fallback, business presenter mishaps, and audience disengagement). The L&D Coach ensures success metrics are in place for measuring projects, evaluating Business Presenters and analyzing survey engagement feedback. This person uses data analytics to create and monitor dashboards and consults with PMs to identify stakeholder key performance indicators and drives to meet goals.

Key job responsibilities
- Deliver instructor-led trainings (in-person and remote) programs. Must be able to facilitate high quality learner-focused programs which have informative content and engaging learning techniques and environment.
- Upskill, train, coach, and provide feedback to business presenters to ensure that these colleagues can deliver the same high quality training so that customers receive the appropriate learning outcomes.
- Partner with key customers and stakeholders (Program Managers, Learning Business Partners, and Operations leaders) in order to assess, understand, and provide GOLD support towards a number of different leadership development training programs.
- Identify, scope, and deliver individual and team-based projects to better suit the changing needs of the business and our customers.
- Develop, analyze, and interpret data, feedback, and results of training to assess level of competency gained in order to provide and communicate updates to stakeholders in addition to developing training sessions and products through continuous improvement.
- Develop products and solutions through independent and collaborative projects in order to address the fast-paced and dynamic needs of the business.
- This is position is located in São Paulo - SP Brazil
- Candidate must be willing to travel up to 75% of the time.

A day in the life
Approximately, 75% of the time would be spent in facilitation of various programs. 25% of the time would be spent on Project Management and Stakeholder Management.About the team
The Leader Coaching Team (LCT) coaches and develops leaders to effectively grow their skills and capabilities through a continuous leadership journey. We are development experts dedicated to the engagement, growth, and retention of WW Ops leaders. Our global approach to coaching and facilitation provides the knowledge, tools and techniques to better lead their teams.

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic qualifications

- Bachelor's degree or equivalent
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Experience in stakeholder and communication management
- Experience in oral and written communication

Preferred qualifications

- Master's degree
- Knowledge of general AI tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Learning & Development Coach, MX, Leader Coaching Team (LCT) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Learning & Development Coach, MX, Leader Coaching Team (LCT) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, DIF, Mexico City and is marked remote.
The job was posted on October 26, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

CoachingFacilitationLeadership DevelopmentTrainingDei

Questions you could be asked

Tell me about a project where coaching was part of your work. What did you do?
Tell me about a project where facilitation was part of your work. What did you do?
Tell me about a project where leadership development was part of your work. What did you do?
Tell me about a project where training was part of your work. What did you do?
Tell me about a project where dei was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Coaching, Facilitation, Leadership Development, Training, and Dei. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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