Team Lead - Zenzi Beach - Jumeirah Zabeel Saray

AI in this role

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe. Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Team Leader to join Jumeirah Zabeel Saray.

The main duties and responsibilities of this role include:

Warmly welcome guests, escort them to their tables, and provide seating information.
Explain menu items, specials, and promotions, addressing any dietary or allergy-related inquiries.
Take and communicate accurate food and beverage orders while ensuring compliance with alcohol service regulations.
Serve food and beverages professionally, handle billing and payments through the MICROS system, and ensure smooth service operations.
Gather guest feedback, resolve concerns promptly, and maintain overall guest satisfaction throughout the dining experience.

About You

The ideal candidate for this position will have the following experience and qualifications:

Holds a Higher Secondary School Certificate (or equivalent) with Basic Food and Hygiene Training; a Diploma in Hotel Management is an added advantage.
Possesses 2–3 years of experience as a Waiter/Waitress in a luxury hotel, demonstrating strong knowledge of service standards.
Experienced in handling telephone inquiries and using the MICROS cashiering system, with basic computer literacy.
Proficient in English (reading, writing, and speaking) with excellent communication, teamwork, adaptability, reliability, and attention to detail, supported by a sincere and energetic attitude.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment
Access to Learning & Development programs and clear pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Company-provided shared accommodation
Comprehensive healthcare and life insurance coverage
Paid annual and flight from your home country
Competitive tax-free salary paid in UAE Dirhams (AED)

How we rate this

Team Lead - Zenzi Beach - Jumeirah Zabeel Saray at Jumeirah rates 39 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.